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Returns & Exchanges

I need to:

I'm returning because:

Get A Prepaid UPS Label

Click Here

Please Note, a $7 Return Fee will be deducted from your refund.

Once You've Got Your Label

  • Repackage unworn items exactly how you received them — shoe boxes, bags, tags, and all.
  • Make sure to include a copy of the invoice or your order number in the package.
  • Place everything inside your shipping box and tape it securely.
  • Tape the UPS label over the original one. Make sure to remove any other labels.
  • Drop your package off at any UPS Store or Pickup location.

That's It!

  • We'll shoot you an email once your returned items are received.
  • We will process a refund to your original payment method, minus the $7 Return Fee.
  • We process all returns within 2-3 business days of us receiving them.

Need Help?

Let Us Know What Happened So We Can Take Care Of You

Let Us Check Our Inventory And Get You The Right Size

Extended Holiday Returns

Buy It Now, Swap It or Return It After You Give It To Them

Orders placed between November 1st, 2018 and December 31st, 2018 have until January 31st 2019 to return their orders.

Return, Exchange, & International Policies

Return Policy

If we have made error with your order, please contact us prior to returning so we can determine the best way to handle your specific situation.

Exchange Policy

If we have made error with your order, please contact us prior to returning so we can determine the best way to handle your specific situation.

International Orders

If we have made error with your order, please contact us prior to returning so we can determine the best way to handle your specific situation.


Return & Exchange FAQ

Where's My Refund?
We process all returns within 2–3 business days of receiving them. Refunds can take an additional 2–10 business days to post to your account, depending on your credit card.
Will I Be Refunded For Shipping Charges?
Unfortunately, we cannot reimburse shipping fees like expedited shipping added to your order.
I Don't Have Access To A Printer, How Can I Get A Label?
Unfortunately, the only way we can provide return shipping is via a digital label that you print out. Your local public library typically should have printing access for a couple cents a page (Our label is only one page).
I requested an exchange, why was I refunded?
Most likely, you were refunded because we did not have the requested exchange in stock.
Can I Swap For A Different Style?
We can do exchanges for different sizes or colors of the same style. If you would like to swap for something totally different, you will need to return the original pair for a refund and place a new order for the different style.
My Order Was A Gift And I Need To Return It, What Do I Do?
Please Contact Us before shipping your order back.